Return & Refund Policy

 

  • We accept returns of all items within 30 days of PURCHASE DATE with the right to full refund. The fee for returns is $10 per request which will be subtracted from the amount refunded. We do not refund shipping fees if you've paid one!
  • We do not guarantee exchanges at this time due to low stock. Repurchase is strongly recommended.
  • A condition for a full refund of your return is that the goods are returned in the same condition as when you received the order. If the item has been used (other than to test the it), covered in pet hair, stains, odors, or any other signs of wear, damaged, washed, altered or missing tags/labels, we are entitled by law to charge you a fee for the depreciation of the item or refuse your return
  • Exchanges are available for a fee of  $7.99 and can be initiated through our returns portal.

  • Items that have been exchanged are eligible for return within 15 days from the date the exchanged order is delivered. To be eligible for a return, the item must be in its original, unworn condition with all tags attached.

    Please note:

    • The 15-day return window applies only to the exchanged item, not the original order.

    • Shipping fees are non-refundable.

    • We reserve the right to refuse returns that do not meet these conditions.

  • PIRAL reserves the right to reject the returns that are sent after the allowed return window of 30 days and/or otherwise outside of the Return policy. In case of declined return, we may send the items back to your main delivery address on your expense to cover the delivery costs.
  • If you want to return an order, please register your climate compensated return via. https://piral.co/pages/returns-portal. You will be provided with return instructions after registering.
  • We aim to process your return and issue a refund within  4-12 business days after we receive your package.
  • Refunds will be issued via the original method of payment.
  • If you would like to change your item for a different color or size, please return your unwanted item and place a new order. 
  • All items will be reviewed individually upon return. If we receive a returned item in an unsuitable condition we reserve the right to decline a refund and in case of non-compliance with this Return policy, you risk being suspended as per our Fair Use Policy.
  • We are not responsible for items that are returned to us by mistake.
  • If the goods are damaged or faulty when delivered, always contact Customer Care. From there, you will be instructed to return the goods for a full refund.

PIRAL