You have 30 days from receipt of the order to make any exchanges or returns. All US returns are FREE. We do not provide a return label for worldwide orders.
Please email us via email@example.com with your order number and the item you would like to return for your return label. Please state your reason and the item/items you wish to start a return for a faster response and process.
We typically RESPOND within 2-3 business days. Our business hours are Monday-Friday 9 AM to 7 PM. WEEKENDS ARE NOT INCLUDED IN OUR BUSINESS DAYS, AND IT CAN CAUSE DELAYS ON RESPONDING EMAILS FOR RETURN LABEL.
Refunds usually takes between 4-18 business days after return packages arrives to our facility. Please note that during holiday season these period can take longer than expected!